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  1. #1
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    Another lovely Mediacom customer service story

    Time to vent.

    Last month I moved and Mediacom is my only option for internet and cable. After jumping through hoops I finally got a DVR with a working HDMI port because the one they gave me didn't work. That took a week after the install and me calling the local Mediacom location to see if they had one, going to pick it up, and installing it myself.

    Today I get my first bill and see they are charging me $97 for services before surcharges and taxes when I signed a contract at $89.99. Of course, their call center is somewhere overseas so it is almost impossible to carry on a reasonable conversation. Come to find out, they are charging me the $5.00 a month for a modem when I have had my own modem since day 1 that was installed by the Mediacom technician.

    So that brings the bill down to $92 and change which is still more than what I signed a contract at. They then tell me that there is a surcharge on the services for $2.49. I look at my surcharges statement and there is no such charge. Supposedly, it is included in the "Monthly charges" prior to the taxes and other surcharges. The bill just has a total monthly charge and a total tax/surcharge amount, there is no breakdown of how they came to that total. The lady tries to tell me that if I get on my online account I can see the breakdown to see why I am being charged more than $89.99, while I am also trying to tell her that I am already on my account and there is not individual breakdown.

    A freaking 45 minute phone call later, I finally got the modem rental taken off and I am still paying more than what I signed a contract for.



  2. #2
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    mtowncyclone13's Avatar
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    Re: Another lovely Mediacom customer service story

    every tech company does this. if i owned a tech company id give a price and leave it at that - all surcharges included.


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  3. #3
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    Re: Another lovely Mediacom customer service story

    There's a reason why Mediacom is considered one of the worst businesses in the country. Don't do business with them. (Yes, I know you said they're your only option.)



  4. #4
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    Re: Another lovely Mediacom customer service story

    Quote Originally Posted by mtowncyclone13 View Post
    every tech company does this. if i owned a tech company id give a price and leave it at that - all surcharges included.
    If they would show me a breakdown of how they get to the prices I would be a lot more receptive. I find it kind of sketchy when they just say "here is what you owe us, pay up".

    They were at my apartment twice in the first week, I went into their office, and I've had to call them three times and I just got service installed on June 7. That's pretty ridiculous.



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    Re: Another lovely Mediacom customer service story

    I just freed myself of that company. When they did the "shutdown" to put the filter on so I CAN'T GET CABLE anymore, I got a bill for $15. That's right. They charged ME for something THEY needed. I feel it isn't my issue. If cable is getting piped into my house, that is their own issue to take care of. Yet, I was billed. I flipped on the phone to no avail. Afterall, I was canceling.

    I have DirecTv now. I love it. I love the channels. I love the clarity of the picture. I love the technology of the whole home genie and 1TB of space on the DVR. I have even had good luck on a customer service issue early on. My ONLY complaint is that it does get affected by poor weather. I know the first time I lose game feed, I'll probably be swearing.


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  6. #6
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    Re: Another lovely Mediacom customer service story

    we have had pretty good luck when we have had mediacom, but we shut off the cable last night. Maybe i suck at negotiating or they know that a satellite won't work here, but they refused to drop my price the last few times I've tried. It was going up to 197 for 2 HD boxes and DVR and internet. Keeping the internet though. Hopefully I'll make it through football and basketball seasons.


    Last edited by cyclonesurveyor; 07-02-2013 at 06:57 PM.
    Sometimes when I reflect back on all the beer I drink I feel ashamed. Then look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn't drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than selfish and worry about my liver."
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  7. #7
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    Re: Another lovely Mediacom customer service story

    dial-up, rabbit ears>mediacom



  8. #8
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    Re: Another lovely Mediacom customer service story

    Quote Originally Posted by CyFan61 View Post
    There's a reason why Mediacom is considered one of the worst businesses in the country. Don't do business with them. (Yes, I know you said they're your only option.)
    I thought they were the worst...sounds like they are also crooked....


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  9. #9
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    Re: Another lovely Mediacom customer service story

    At some point wouldn't you just expect this from mediacom? Just go in with expectations of failure and take about two vacation days to deal with their BS. That way if they over perform by their standards (failure by any other company's standards) then you'll be happy.



  10. #10
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    Re: Another lovely Mediacom customer service story

    I don't understand how they are the only option for cable around? It seems like every week there is a new thread complaining about them; at some point enough people will get fed up with their BS, right? I hope so...



  11. #11
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    Re: Another lovely Mediacom customer service story

    Quote Originally Posted by CarlHungus View Post
    I don't understand how they are the only option for cable around? It seems like every week there is a new thread complaining about them; at some point enough people will get fed up with their BS, right? I hope so...
    The landlord doesn't allow satellite dishes.



  12. #12
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    Re: Another lovely Mediacom customer service story

    Quote Originally Posted by Agclone91 View Post
    The landlord doesn't allow satellite dishes.
    I understand that. I'm just talking about options for cable companies in our area. Why can't another cable company come along and take advantage of all the people sick of mediacom? Whenever there is competition, the consumer wins.

    I'm sure it's more complicated than I am making it out to be, but it's just frustrating that this piece of **** company is our only option for cable



  13. #13
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    Re: Another lovely Mediacom customer service story

    Its allowed in the fascist buisness model. Most likely you can thank your city politicians for granting them a local monopoly.



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