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  1. #1
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    ruxCYtable's Avatar
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    SiriusXM is INCOMPETENT

    In November I purchased a one-year subscription to SiriusXM at a discounted rate that was offered to me because I called to cancel my service. Yesterday my radio stopped working. Today I logged into my account and found there were no radios linked to my account. I called and was told that my account was terminated due to "technical error" and it was not possible to reinstate my account under my existing rate. I was, however, free to sign up for a new subscription...AT FULL PRICE.

    I asked to speak to a supervisor. I told him I wanted my account reinstated and the subscription I paid for to be honored. He refused but he did offer me a refund for the "unused" portion of my one-year subscription, which I had paid for in advance.

    So beware, fellow Fanatics. SiriusXM can cancel your service at anytime they wish and refuse to honor the contract that you paid for.

    Oh yeah...GO CYCLONES.



  2. #2
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    Re: SiriusXM is INCOMPETENT

    Call back.



  3. #3
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    brianhos's Avatar
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    Re: SiriusXM is INCOMPETENT

    I am thinking about dumping them. The only thing that keeps me around is I am too lazy to call and bicker with them.


    They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety. - Benjamin Franklin 1775

  4. #4
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    Re: SiriusXM is INCOMPETENT

    If its one in a hundred thousand* it will happen to ruxcytable.... I've know him since seventh grade.... Weird **** happens to him.

    *excluding monetary gains such as lotteries or raffles.

    -keep


    The first and best victory is to conquer self; to be conquered by self is of all things most shameful and vile. - Plato

    May you only need 39 acres to turn your rig around. - keep

  5. #5
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    Re: SiriusXM is INCOMPETENT

    Hi there-

    We apologize for the experience you have had with us. Could you please send us an email with your contact information to sxm_help@siriusxm.com, so we can help.

    Thanks
    SiriusXM Digital Care Team



  6. #6
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    Blackhawk6515's Avatar
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    Re: SiriusXM is INCOMPETENT

    I dropped them a couple of months ago. I do not miss them at all. If I'm paying for 'commercial free' radio, I don't need DJ's yelling at me. And they have short playlists also.



  7. #7
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    Re: SiriusXM is INCOMPETENT

    Quote Originally Posted by SiriusXM View Post
    Hi there-

    We apologize for the experience you have had with us. Could you please send us an email with your contact information to sxm_help@siriusxm.com, so we can help.

    Thanks
    SiriusXM Digital Care Team
    Damn, it's like saying Beetlejuice 3 times.



  8. #8
    Addict
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    huntt26's Avatar
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    Re: SiriusXM is INCOMPETENT

    Smart Phone with Slacker and iHeart radio in the car >>>>>>>>>



  9. #9
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    iahawkhunter's Avatar
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    Re: SiriusXM is INCOMPETENT

    Quote Originally Posted by SiriusXM View Post
    Hi there-

    We apologize for the experience you have had with us. Could you please send us an email with your contact information to sxm_help@siriusxm.com, so we can help.

    Thanks
    SiriusXM Digital Care Team
    Click image for larger version. 

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    Quote Originally Posted by im4cyclones View Post
    [Anything] is easy if you are content to suck at it.

  10. #10
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    snowcraig2.0's Avatar
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    Re: SiriusXM is INCOMPETENT

    Dropped them when they started the fee for switching radios. haven't missed them a bit.



  11. #11
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    Re: SiriusXM is INCOMPETENT

    Dropped them too but I do miss the alerts.



  12. #12
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    CtownCyclone's Avatar
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    Re: SiriusXM is INCOMPETENT

    I dropped them about a month and a half ago or so when my term was up. Did the math on it and it really wasn't worth it. It was a complete pain to cancel the service though - they kept throwing out a bunch of offers to try to keep me on as a subscriber.

    The first few days were tough as I was trying to find radio stations to listen to, but now it's no big thing.



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