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    Car insurance claims

    I hit a deer two weeks ago and we have been fighting with Farmers ever since. We found out Wednesday that the car was a lose, but didn't get any number until today and they were assuming we didn't want it (didn't bother to ask) so now we have to wait another two days.

    Maybe this is a normal amount of time to wait, but it seems like they are dragging their feet. We have been passed around to 6 different people over a two week span. We are seriously thinking about switching companies after this is over. Anyone else ever have this problem? Too much specialization of trade. Why do we even have agents? Our agent is two blocks from our house, haven't talked to him once, they sent people from over 3 hours away to look at it.



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    Re:Car insurance claims

    Seems kinda long according to my dad who used to sell insurance in the 80s...fwiw



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    Re: Car insurance claims

    Quote Originally Posted by jaretac View Post
    I hit a deer two weeks ago and we have been fighting with Farmers ever since. We found out Wednesday that the car was a lose, but didn't get any number until today and they were assuming we didn't want it (didn't bother to ask) so now we have to wait another two days.

    Maybe this is a normal amount of time to wait, but it seems like they are dragging their feet. We have been passed around to 6 different people over a two week span. We are seriously thinking about switching companies after this is over. Anyone else ever have this problem? Too much specialization of trade. Why do we even have agents? Our agent is two blocks from our house, haven't talked to him once, they sent people from over 3 hours away to look at it.
    An agent and a claims adjuster are 2 entirely different things. The agent is nothing more than a salesmen. Your issue is with the claims department. I don't think that is anything recent in the industry that the agent doesn't work as your adjuster.


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    Re: Car insurance claims

    We had a baaaaad experience with Farmers on our house. Loved our agent, but other than selling the policy, she was cut out of anything to do with the policy.

    FWIW, when I've had car insurance, issues, our current insurance seems to be ready to get it settled and done faster than I expected.


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    Re:Car insurance claims

    Wouldn't hurt to run the scenario by your agent, as he's the one who stands to lose business if they screw up. Might be able to put pressure on from the other end.



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    Re: Car insurance claims

    This process can be resolved on average in 6-8 days. The claim is reported and an adjuster is sent to look at damage and submit his report. That report is then sent to a company like CCC which is used by many insurance companies to evaluate the value of the vehicle. You should get two options - one if you want to keep and another if you don't. The decision is yours after that. If you do not like the value presented be prepared to state why and have receipts to show or prove it. New tires could up the value, but oil changes etc will not do anything for you.

    If this vehicle was incurring any storage charges at a tow lot they would have/should have moved much quicker on it.

    If you are unhappy with the process call Farmers or you agent and the problem should be fixed.

    If you are looking to move I have had pleasant dealing with Progressive and Iowa Mutual Insurance Company which is based out of DeWitt, IA.



  7. #7
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    Re: Car insurance claims

    Seems slow, but I think a week to a week and a half would be average.

    Also "We Are Farmers, bum-da-bum bum bum bum bum"


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