Results 1 to 8 of 8

Thread: Computer help

  1. #1
    Pro
    Points: 73,711, Level: 84
    Level completed: 33%, Points required for next Level: 1,139
    Overall activity: 16.0%
    Achievements:
    Veteran50000 Experience Points
    shagcarpetjesus's Avatar
    Join Date
    Apr 2006
    Posts
    2,619
    Points
    73,711
    Level
    84
    Thumbs Up
    Received: 69
    Given: 28

    Computer help

    My son & daughter received new laptops at Christmas from my father-in-law. They received identical computers - Toshiba Satellites. Recently, my son's laptop won't connect to the internet. Every other device in the house has no problem (PS3, iPad, MacBook, phones, etc) including my daughter's laptop (the exact same computer). But my son's laptop won't open anything on the internet even when the computer says it is connected to the network.

    I've been doing some troubleshooting and have noticed that if I completely reset the wireless router that I can connect to the internet immediately after the reset. However, it won't connect to the internet when you try to use it later unless you reset the router again. I've used both IE and Chrome & both are doing the same thing. I can get on the internet using both browsers only immediately after a reset of the router, but neither will connect after that. I've reset the settings in IE as well & that didn't work either.

    I contacted CenturyLink, our internet provider, and while they tried to be helpful it's not ultimately their problem since our internet service is just fine. I called Toshiba & they suggested that I try to reset the settings in IE (which I have already tried) but beyond that they want to charge me $50 for a year's worth of phone support. Before I even contemplate paying the $50, I thought I'd throw this out to everybody here and see if there are any suggestions.



  2. #2
    Pro
    Points: 75,703, Level: 85
    Level completed: 51%, Points required for next Level: 847
    Overall activity: 18.0%
    Achievements:
    SocialVeteran50000 Experience Points
    Goothrey's Avatar
    Join Date
    May 2009
    Location
    Austin, Tx
    Posts
    2,834
    Points
    75,703
    Level
    85
    Thumbs Up
    Received: 52
    Given: 7

    Re: Computer help

    Yeah, my guess would have been the proxy settings were turned on. Options ---> Connections ---> LAN Settings....see if the box under proxy server is checked. If so, uncheck it. But I assume resetting the settings would have fixed that. IDK.


    Rip 'n Shred - Shred 'n Rip



  3. #3
    Pro
    Points: 78,124, Level: 86
    Level completed: 88%, Points required for next Level: 226
    Overall activity: 17.0%
    Achievements:
    Social50000 Experience PointsVeteran
    Tailg8er's Avatar
    Join Date
    Feb 2011
    Location
    West Des Moines
    Posts
    2,614
    Points
    78,124
    Level
    86
    Thumbs Up
    Received: 106
    Given: 294

    Re: Computer help

    & this is why you use the OLD computer to look at porn!



  4. #4
    Speechless
    Points: 431,546, Level: 100
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 11.0%
    Achievements:
    SocialRecommendation Second ClassVeteranCreated Album pictures50000 Experience Points

    Join Date
    Nov 2007
    Location
    Ames
    Posts
    23,769
    Points
    431,546
    Level
    100
    Thumbs Up
    Received: 85
    Given: 14

    Re: Computer help

    IP Address conflict?



  5. #5
    Pro
    Points: 57,059, Level: 74
    Level completed: 1%, Points required for next Level: 1,491
    Overall activity: 7.0%
    Achievements:
    Veteran50000 Experience Points
    Acylum's Avatar
    Join Date
    Nov 2006
    Location
    Parts Unknown
    Posts
    2,254
    Points
    57,059
    Level
    74
    Thumbs Up
    Received: 132
    Given: 410

    Re: Computer help

    By "when you try to use it later" do you mean you've closed the browser or minimized it or it just loses the connection eventually no matter what you do? Also, when this happens is there another program such as anti-virus or Outlook or something that IS able to connect? Re-starting the computer doesn't help if you don't reset the router?


    I'd agree with you, but then we'd both be wrong.

  6. #6
    Addict
    Points: 92,140, Level: 94
    Level completed: 47%, Points required for next Level: 1,010
    Overall activity: 3.0%
    Achievements:
    Veteran50000 Experience Points
    cytech's Avatar
    Join Date
    Apr 2006
    Location
    Hiawatha, Iowa
    Posts
    6,186
    Points
    92,140
    Level
    94
    Thumbs Up
    Received: 5
    Given: 6

    Re: Computer help

    I hear kids computer and no internet and the first thing that pops into my mind is virus infection.

    Malwarebytes Anti-Malware - CNET Download.com

    Download and update malwarebytes on that computer and do a full scan and see if it finds anything. After that regardless if it finds something or not download this:

    CCleaner - CNET Download.com

    Ccleaner and install it and clear out the temporary problems.

    If it is not the proxy settings or one of the things I listed above, it is likely the wireless card. Since they were Christmas presents they should still be under warranty.



  7. #7
    Bench Warmer
    Points: 1,941, Level: 12
    Level completed: 31%, Points required for next Level: 209
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience Points

    Join Date
    Sep 2011
    Posts
    247
    Points
    1,941
    Level
    12
    Thumbs Up
    Received: 0
    Given: 0

    Re: Computer help

    Maybe update the wireless driver.....



  8. #8
    Hall-Of-Famer
    Points: 46,092, Level: 66
    Level completed: 39%, Points required for next Level: 858
    Overall activity: 3.0%
    Achievements:
    Social25000 Experience PointsVeteran
    Cy4Patriots's Avatar
    Join Date
    Jan 2011
    Posts
    3,544
    Points
    46,092
    Level
    66
    Thumbs Up
    Received: 2
    Given: 2

    Re: Computer help

    This is easy...

    Plug it in to a LAN connection (wired) and open device manager. I assume you're on Windows 7. Hit the Windows Start Button, type in Device Manager.

    Scroll down until you find "network adapters" and expand that.

    Locate your wireless driver and right click uninstall.

    This part is key, restart your computer. The computer will automatically find the driver it needs. This is all you should need to do in Windows 7.

    This should reset everything. You could also use the Windows Network Troubleshooter program and that sometimes helps.

    Can you ping your router? Open up cmd prompt and type "ping 192.168.0.1" or 192.168.1.1 (most common)

    Let me know..



Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
  • Football
  • Iowa State vs. North Dakota State
  • August 30, 2014
  • 06:00 PM