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Thread: Lithia Acura

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    Lithia Acura

    Has anyone bought anything from them lately? It's sad how far a dealership can fall in a short amount of time under new ownership.



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    Re: Lithia Acura

    Which one? They are a very large dealership group and does very well.



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    Re: Lithia Acura

    Quote Originally Posted by pdxclone View Post
    Which one? They are a very large dealership group and does very well.
    The only one in Iowa



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    Re: Lithia Acura

    If you're talking Johnston, IA, their service department is awful, I'll never go back.


    John Walters is my hero

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    Re: Lithia Acura

    Ended up buying from Lithia. It's embarrassing that I had to fight for 2 days and talk to dealers in other states but in the end they came up $4K from their original offer.



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    Re: Lithia Acura

    Good job in rewarding them with a sale after apparently being a pain in the *** to work with.



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    Re: Lithia Acura

    Quote Originally Posted by ISUAlum2002 View Post
    Good job in rewarding them with a sale after apparently being a pain in the *** to work with.
    It's a little more difficult when there is only 1 Acura dealership in the state. I've bought out of state before but this time it wasn't worth it.



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    Re: Lithia Acura

    Quote Originally Posted by dmclone View Post
    Ended up buying from Lithia. It's embarrassing that I had to fight for 2 days and talk to dealers in other states but in the end they came up $4K from their original offer.
    What exactly is your complaint ? Did they try and give you $4 grand less than you wanted for your trade in ? Or did you want the price of the new ride to be $4 grand less ?

    Not arguing whether Lithia made that dealership worse, I'm just trying to understand exactly 'why' you say they have fallen so far.



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    Re: Lithia Acura

    Quote Originally Posted by matmann22 View Post
    What exactly is your complaint ? Did they try and give you $4 grand less than you wanted for your trade in ? Or did you want the price of the new ride to be $4 grand less ?

    Not arguing whether Lithia made that dealership worse, I'm just trying to understand exactly 'why' you say they have fallen so far.

    It was the general sales experience that I didn't enjoy. I've bought a lot of cars in the past and some sales people just get it right. In summary here is an enjoyable car buying experience for me.

    I drive on the lot
    I tell you what I'm interested in driving
    I ask you any questions I have about the car
    You hand me the keys
    I come back
    I say I'm interested in the car and ask for for a quote
    You give me a reasonable quote
    I come back with what I think should be the quote
    We agree on a price
    I walk away with a new car and they make money.

    I had this almost exact experience with Hummels Nissan(multiple occasions) as well as Willis Infiniti.


    With Lithia it went something like this.

    I drive on the lot
    I told the salesman what car I was interested in
    I had to hear a 15 minute speal about the car that I already know more about then him

    He rides along on the test drive and talks the whole time. "What are you looking for in a car". "What other models are you considering?". By this time I was hoping he'd have an idea that we are the type that you don't have to babysit or educated. My wife knows what she wants and you talking non-stop ins't helping. There is no need to slam other car makers. I'm aware of the positives/negatives.

    I ask for a quote and say something along the lines "I don't want to go back and forth. I'll assume that whatever quote you give me will be the best you can do". The quote comes back and is a joke. I say ok and start to walk out. Of course the next thing that comes out is "what can we do to get you in this car". I explained that they were not even close when it came to book value on my trade in. Then I had to hear a 20 minute talk on how expensive it would be to put it on the lot, how it needed tires, etc. At this point I'm just tired of the whole experience and told them we were in no hurry and going to look elsewhere.

    The next day I hear from them again but with no better numbers. I then contacted KC and Omaha and got prices from Omaha about $3K better without them even seeing the trade in. I ended up email Lithia again and had a come to Jesus moment and pretty much said "Either take this offer or no more contact".



    The truth is that they made plenty of money on me. I was buying a 2013 model that just came out this week and I knew they weren't going to make a lot of deals.


    The general feel I got from this Lithia was that they had a ton of new people on the job that were kind of lost. In today's world, everyone has a general idea of what a trade in is worth as well as what you should be paying for a new car. Do they really have to come back with an offer that just going to **** me off and not take them serious?


    To be honest the sales guy ended up being a nice guy. It was his first month on the job and was probably just going off the ******. Once we agreed on a price he was a nice guy.



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    Re: Lithia Acura

    Lithia about ran Allens into the ground here in Cedar Rapids. They built a brand new Used Car center and big auto repair shop in Hiawatha and it was out of business within 1 month and on fire sale to Toyota across the street.



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    Re: Lithia Acura

    Quote Originally Posted by dmclone View Post
    It was the general sales experience that I didn't enjoy. I've bought a lot of cars in the past and some sales people just get it right. In summary here is an enjoyable car buying experience for me.

    I drive on the lot
    I tell you what I'm interested in driving
    I ask you any questions I have about the car
    You hand me the keys
    I come back
    I say I'm interested in the car and ask for for a quote
    You give me a reasonable quote
    I come back with what I think should be the quote
    We agree on a price
    I walk away with a new car and they make money.

    I had this almost exact experience with Hummels Nissan(multiple occasions) as well as Willis Infiniti.


    With Lithia it went something like this.

    I drive on the lot
    I told the salesman what car I was interested in
    I had to hear a 15 minute speal about the car that I already know more about then him

    He rides along on the test drive and talks the whole time. "What are you looking for in a car". "What other models are you considering?". By this time I was hoping he'd have an idea that we are the type that you don't have to babysit or educated. My wife knows what she wants and you talking non-stop ins't helping. There is no need to slam other car makers. I'm aware of the positives/negatives.

    I ask for a quote and say something along the lines "I don't want to go back and forth. I'll assume that whatever quote you give me will be the best you can do". The quote comes back and is a joke. I say ok and start to walk out. Of course the next thing that comes out is "what can we do to get you in this car". I explained that they were not even close when it came to book value on my trade in. Then I had to hear a 20 minute talk on how expensive it would be to put it on the lot, how it needed tires, etc. At this point I'm just tired of the whole experience and told them we were in no hurry and going to look elsewhere.

    The next day I hear from them again but with no better numbers. I then contacted KC and Omaha and got prices from Omaha about $3K better without them even seeing the trade in. I ended up email Lithia again and had a come to Jesus moment and pretty much said "Either take this offer or no more contact".



    The truth is that they made plenty of money on me. I was buying a 2013 model that just came out this week and I knew they weren't going to make a lot of deals.


    The general feel I got from this Lithia was that they had a ton of new people on the job that were kind of lost. In today's world, everyone has a general idea of what a trade in is worth as well as what you should be paying for a new car. Do they really have to come back with an offer that just going to **** me off and not take them serious?


    To be honest the sales guy ended up being a nice guy. It was his first month on the job and was probably just going off the ******. Once we agreed on a price he was a nice guy.
    i love shopping for cars and negotiating with salesmen ,..... this would have been a blast for me -- a fun couple of days.



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    Re: Lithia Acura

    Quote Originally Posted by rebecacy View Post
    i love shopping for cars and negotiating with salesmen ,..... this would have been a blast for me -- a fun couple of days.
    What's funny is that I normally feel the same way. I think part of the problem was that I wasn't buying for myself. As a buyer you should feel good because you have the upper hand ad can walk t anytime. On the other hand you could have wife that says "I love that car and he"ll never call us back...". Normally when I buy a ar for her I just tell her to leave once the negotians start.



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    Re: Lithia Acura

    Quote Originally Posted by dmclone View Post
    What's funny is that I normally feel the same way. I think part of the problem was that I wasn't buying for myself. As a buyer you should feel good because you have the upper hand ad can walk t anytime. On the other hand you could have wife that says "I love that car and he"ll never call us back...". Normally when I buy a ar for her I just tell her to leave once the negotians start.
    i think you just answered your question ;-)



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    Re: Lithia Acura

    who buys a Acura? Was the Plymouth dealership closed?


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    Re: Lithia Acura

    Quote Originally Posted by thatguy View Post
    who buys a Acura? Was the Plymouth dealership closed?
    Those who would say "an Acura" ???


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