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  1. #1
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    Need CF internet tech support

    I've been getting extremely slow download speeds for about a week now, between 0.70mbps and 1.7mbps. I called Mediacom tech support and they said I'm experiencing "severe packet loss." My question is, is packet loss something that could be caused by a router or not? I would not think the router would be problem since it is less than a month old, but I don't want them to get here and tell me it's a problem with my equipment. Unfortunately my wife is on a business call right now so I can't unhook it and try bypassing the router at the moment. Just wondered what anyone thought...



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    Re: Need CF internet tech support

    Quote Originally Posted by ruxCYtable View Post
    I've been getting extremely slow download speeds for about a week now, between 0.70mbps and 1.7mbps. I called Mediacom tech support and they said I'm experiencing "severe packet loss." My question is, is packet loss something that could be caused by a router or not? I would not think the router would be problem since it is less than a month old, but I don't want them to get here and tell me it's a problem with my equipment. Unfortunately my wife is on a business call right now so I can't unhook it and try bypassing the router at the moment. Just wondered what anyone thought...

    Its not just you dude. I am seeing the same thing with my Mediacom out here in Amana. Are you close to Cedar Rapids? Probably a problem on their end for sure if so.


    Good times on Hawkeyenation.com after the 2010 Wisconsin Game!


  3. #3
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    Re: Need CF internet tech support

    Quote Originally Posted by Gorm View Post
    Its not just you dude. I am seeing the same thing with my Mediacom out here in Amana. Are you close to Cedar Rapids? Probably a problem on their end for sure if so.
    Yes, I am in Marion. I connected to my neighbor's wireless network and ran a speed test and it's also around 1mbps, so I'm assuming it's not just me.



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    Re: Need CF internet tech support

    From my experience with Mediacom even if it isn't your router causing the problem they will blame it on the router anyway. They rarely take responsibility for poor service. It's always the router or some other random thing that is out of their control. I would start by doing exactly as you said and bypass the router just to show them it's not the router with the issues.



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    Re: Need CF internet tech support

    A month ago I switched from a Mediacom cable modem to one I purchased myself. When I was on the phone with them they mentioned a lot of backend upgrades going on. I'm sure ultimately it will mean faster speeds, but they are probably having issues with new hardware.

    I've noticed the last couple of weeks I'm usually at 30 Mb, but a couple of times per week it has dropped to more like 2 Mb for a couple of hours. According to speedtest.net



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    Re: Need CF internet tech support

    i've been having lots of problems lately too.



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    Re: Need CF internet tech support

    A month ago I switched from a Mediacom cable modem to one I purchased myself.
    This is key to any cable internet. Never rent their old *** recycled cable modems. I've been out of central Iowa for a few years but evening slowdown on Mediacom was notorious.




  8. #8
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    Re: Need CF internet tech support

    Quote Originally Posted by isuaggie View Post
    This is key to any cable internet. Never rent their old *** recycled cable modems. I've been out of central Iowa for a few years but evening slowdown on Mediacom was notorious.
    If I could save a few bucks by buying my own over renting from Mediacom I would. But now their modems are included in their overall price, which is probably genius on their part because then you think twice about the added expense of buying your own.



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    Re: Need CF internet tech support

    Quote Originally Posted by ruxCYtable View Post
    If I could save a few bucks by buying my own over renting from Mediacom I would. But now their modems are included in their overall price, which is probably genius on their part because then you think twice about the added expense of buying your own.
    I got $5/month off mine. A friend got $7 off his.



  10. #10
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    Re:Need CF internet tech support

    interesting. maybe it depends where you live or what plan you're on. I know for a fact I get no discount if I provide my own modem.



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    Re: Need CF internet tech support

    Quote Originally Posted by ruxCYtable View Post
    interesting. maybe it depends where you live or what plan you're on. I know for a fact I get no discount if I provide my own modem.
    When they run promotions you generally get to keep them forever. You modem could be wrapped up into the cost due to a promotion. I'm on some weird promo from back when ATT sold the Ames market to Mediacom; it wraps my internet with SHO and HBO. I can't ever drop SHO or HBO if I want to keep the plan, but it's some weird faster speed (but not the fastest) they don't list on their site for the price of the cheap speed. So I generally get 30Mb for the price of 5Mb, even though the plans are really 5, 20, and 50.

    Every time a csr looks at my account they say I'll need to make a change at some point and lose my plan. They always have to look at my account for a while to figure out what it even means.



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    Re: Need CF internet tech support

    Quote Originally Posted by Ames View Post
    Every time a csr looks at my account they say I'll need to make a change at some point and lose my plan. They always have to look at my account for a while to figure out what it even means.
    from my experiences calling in, i'm guessing they have a hard time figuring out what anyone's account means



  13. #13
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    Re: Need CF internet tech support

    Quote Originally Posted by Ames View Post
    I got $5/month off mine. A friend got $7 off his.
    Any recommendations for cable modems?



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    Re: Need CF internet tech support

    Quote Originally Posted by JY07 View Post
    from my experiences calling in, i'm guessing they have a hard time figuring out what anyone's account means



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    Re: Need CF internet tech support

    Quote Originally Posted by 1100011CS View Post
    Any recommendations for cable modems?
    We got a Motorola Surfboard at my parents way back when I was in high school. Still runs like new today, highly recommend.


    Last edited by FDWxMan; 10-17-2011 at 12:49 PM.

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