Friends of mine have a nook. They barrowed some ebooks from their library and loaded them onto their nook. Thy then recieved an error message " User not activated".

They called both the nook support and the library and they could not help...or understand why that message was coming up. The books already on the nook work fine. They tried deleting and reloading the books, reset to the factory setting, and are not sure what to try to make it work.

I'd really appreciate it if anyone has ideas!

Thanks!