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  1. #1
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    New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    Just renewed our MBB basketball season tickets.

    I must say, the new online ticket ordering system (via Ticketmaster) was easy to use and the pages loaded very quickly.

    Also, I paid just $10 for a processing fee. Had I mailed in my order form, I would have paid $20 (which makes perfect sense). Nice to see for at least season ticket renewals/orders, the fees are reasonable.

    I'll be interested to learn what the fees are on single game orders. Perhaps we were concerned about going to Ticketmaster for nothing - looks like JP worked out a decent deal (so far)!



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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    I don't know if anybody has my problem - I'm honestly very confused about this.

    I renewed my order by I wanted to increase my season ticket order from 2 to 6. Well you can't renew tickets and order more at the same time, so I renewed my two tickets and then had to order 4 more separately. I have to admit I'm a little worried about this - you know, tickets not ending up next to each other and everything.

    I called a while ago to verify that the ticket office got my request for extra single game tickets with my season ticket renewal, and I had a terrible customer service experience with a guy who insisted that the order was received and it was not. Does anybody know a better way to get an answer from the department?




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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    In your case Bryce, I would not have renewed online. When I have a special circumstance like that, I call the ticket office before doing anything and either find out what I should do online or have then process it.

    I did something similar in '03, we increased the number of football season tix from 2 to 4. I did it over the phone and we had no problems keeping our seats together, even though 2 were in my name and 2 were in my wife's name.

    I did see online where you could note that you were adding more season tickets and could request they be kept together (a check box). However I didn't use that feature so I don't know what happens after checking the box.



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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    I know what you're saying, but like you also said, we saved 60 bucks by ordering them online. That's enough for me to order them online.




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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    How could you save THAT much by ordering online. I think the processing was a flat fee vs. a per ticket fee. I could be wrong though...

    Did you get it worked out in the end?



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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    I wish they'd figure out a way to show you your seats instead of just giving you this RELO2* stuff.

    I understand it for BBall, with the renewals just getting done and not knowing exactly what's available. But for football, the renewals have been done for 6 months, and it's still kind of up in the air. I called the ticket office and could pretty much pick my seats, why not online?

    I just don't trust them to decide for me. People preferences are different, higher and more center or lower and off to a side. I guess there's issues like having a bunch of singles spread about. But you think they could at least give you an idea.

    Bryce - sorry to hear you had trouble. I've talked to a younger soundging guy (Mike??) when I was getting my fb tix and he was extremely helpful. There's a lady I dealt with previously, who was like talking to a wall.



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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    Good point, it would be very nice if when buying tickets online and seat choices were available, you could see a layout of the stadium/arena and choose your seats or at worse, the general location.

    For now, I'm just happy to see the fees are reasonable - something I was concerned with once I learned we were going to be using Ticketmaster.



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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    Well, 6 season ticket orders x10 equals 60, unless my English Major math is incorrect.

    I still don't have the single game tickets ordered. I didn't know what to think. I'll probably just have to reorder them and give my father in law some crappy seats he could have ordered himself. You're welcome big guy.




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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    Quote Originally Posted by BryceC View Post
    Well, 6 season ticket orders x10 equals 60, unless my English Major math is incorrect.
    My question was, do they charge a $10 fee for each order or each season ticket? It looked like online, it was a flat fee per order.



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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    Humm, well I could be wrong. But I thought that there was a processing fee for each ticket, but I went mostly off of what my wife told me. I could definitly be wrong.




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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    I don't believe season ticket renewals are through ticketmaster, only single ticket orders that are seperate from season tickets. The fee is a flat fee, not per season ticket. I don't know why they won't set it up to allow you to order extras online, I get penalized the extra $10 because I wanted to buy an extra ticket this year.



  12. #12
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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    I just ordered 'em online and on the confirmation it says "by Ticketmaster".

    It's on the ISU site yet I can tell it's a Ticketmaster system with ISU branding.



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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    I hope the new system works.I upped my tickets from 2 to 4 and i checked the box to keep my seats together.It did cost six more dollars for my new seats than it did for the renew.


    Last edited by RICHMOLO; 08-15-2007 at 11:55 AM.

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    Re: New ISU Ticket Online Ordering System (FYI - MBB renewal deadline is today)

    I had problems a couple of nights ago trying to order student football tickets for my girlfriend. I tried using one of my plastic cards, and it kept saying the card number was incorrect. I quadruple-checked it, and I still couldn't get it to work. So I tried another plastic card, and then it would try to load for a couple of minutes (high-speed internet), before saying "Sorry, your request cannot be processed at this time. Please try again later." Then, when I tried the other card it gave me the same message later.

    Long story short I tried again the next morning and it worked with no problems. Not sure I like Ticketmaster or not. It seems like they leave a lot to be desired still.



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