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  1. #1
    Hooper drives the boat, Chief
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    Mr Janny's Avatar
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    Great way to start the holiday weekend :jimlad:

    (Just warning you. This is long)

    So, I was at work today. We were running a skeleton crew, people getting a jump on the weekend, typical holiday routine. Well, at about 3:30 I got a phone call on my work line. I looked at the caller ID and noticed that it was an 800 number and that it was a rollover from one of my co-workers (let's call her Mary) who was still around, but had already forwarded her phone in preparation for leaving. So, I picked it up.

    The person on the other end of the line asked to speak with Mary. I figured it was a vendor. I work in IT, and vendors are constantly calling us trying to get us to buy different crap. Some are companies we've worked with before. Some aren't. Who knows how they get our names and direct extensions by long story short, these are not uncommon calls.

    So, I launched into my standard spiel when I get a sales call intended for someone else. "Who are you? Is Mary expecting your call?"

    The person identified themselves as "Mr. Jones" from "CI and Associates" and said "yes, she is expecting our call."

    Mary happened to be out in the hall, on her way out, so I quickly muted the phone and asked her if she knew who this was. She said she had never heard of them before. No big deal. That's not uncommon.

    I then went back to the phone with the intention of offering to transfer the guy to her voicemail or at the very least telling him to get lost.

    When I offered voicemail, Mr. Jones said "I'll just need to verify some information with you first."

    "Sorry, I said, you'll have to talk to Mary about that. Leave a message and she'll contact you if interested."

    "You have to verify her information, sir. If you don't, you're in violation of state law."

    "I'm what?"

    "State law requires that you answer some questions about Mary."

    "Ok, no I don't think I'll be doing that. You'll have to call back. Thank You." started to get a little suspicious that this was not a sales call. Just wanted to be done with it, though.

    "You're being recorded. You're risking your job!"

    "Ok, thanks!"

    CLICK

    "What a *******," I'm thought to myself. "Had to be some kind of collection agency, right? But he didn't identify himself as one. Who knows? Maybe it was a..."

    RING-RING

    Crap, I recognized that number.

    "Hello?" <sigh>

    "Yes, this is Mr. Jones from CI and Associates. I need to speak with Mary."

    "Mary's not here, man. I'd be happy to transfer you to her voicemail."

    "You need to give me another number where she can be reached."

    "No, I'm not going to do that."

    "You have to verify her employment with me. It's state law."

    "You'll have to contact our HR department for that."

    "What's their number?"

    "Just call the main number and ask for HR."

    "What's the main number?"

    "Why don't you look it up? It's in the phone book."

    "I don't have to look anything up. State law requires that you give me this information. I have you recorded. I know who you are. You'll be fired for not complying."

    "Ok, whatever."

    "I HAVE YOU RECORDED, ******!!!" he yelled.

    "Excuse me?" That got my attention.

    "You are in violation of state law, and I have it on tape. I suggest you lighten up!"

    "Did you just call me a ******?" I was blown away.

    "Let me speak with your supervisor."

    "My supervisor? You want to speak with my supervisor? After you just called me a ******? How about you let me speak with your supervisor?"

    "Just one moment." He put me on hold.

    I just sat there. I'm sure my mouth was wide open. I was shocked at how fast this had gone from annoying-mundane vendor call to "I HAVE YOU RECORDED, ******!" in a matter of minutes. By this time, several of my remaining coworkers had gathered within earshot. I guess my voice must have been a little louder than I intended. Finally, the line started dialing and another person answered.

    "Hello, what can I do for you?"

    "I'd like to lodge a complaint against one of your agents."

    "What happened?" I immediately did not like his tone. Could tell he didn't give a ****.

    "Well, one of your agents has repeatedly called my office requesting to speak with someone who is not here, and has threatening me with loss of my job if I don't give him information about her. Oh, and he called me a "******."

    "Who did you speak with?"

    "He called himself Mr. Jones."

    -Pause-

    "Let me review the recording. It will take just a second."

    I was put on hold again for no more than 45 seconds, far less time than it would have taken to listen to a recording of my conversation with Mr. Jones.

    "Sir, I've reviewed the recording, and state law does require that you verify information about Mary with us."

    "I think you're missing the point. This isn't about Mary. This is about your agent being belligerent and rude and calling me an effing ******! Are you saying that kind of behavior is acceptable at your company?"

    "Sir, if Mr. Jones did call you a ******, then he will be punished, but you are still violating state law. We can have officers dispatched within the hour if you do not comply. You don't have a choice in the matter." He started raising his voice.

    Wasn't getting anywhere this way. So, I tried something else.

    "It's a state law, you say?"

    "Yes, and you are putting you job in jeopardy."

    "What statute?"

    "Statue?" (Idiot)

    "Not statue, STATUTE. What's the name of the law? Tell me what law I am violating. I have internet access, here. I will look it up. If I can confirm that a law does exist and it says what you say it does, I will give you the information."

    "Sir, it's a state law."

    "What's the law? Tell me what law it is, and I will comply."

    "You are refusing to comply with a state law."

    "Ok, I'll make it easier. What state am I in?"

    PAUSE

    "You're in I-A."

    "Ok, what state is that? What does IA stand for?"

    <giggle>"You don't know what state you're in?"

    "No, I absolutely do know what state I'm in. I want to know if you do. You claim to know the laws of my state. So tell me, what state is it? What state is IA?

    <pause>

    "Thank you for your time, sir. We'll call back another day."

    CLICK


    MERRY CHRISTMAS, MOTHER-******!!!


    "What a horrible night to have a curse."
    -Simon Belmont

    "Please bury me with all my stuff, because you know it's mine..."
    -Master Shake

    "Passersby were amazed by the unusually large amounts of blood."
    -Lorem Ipsum

  2. #2
    Hooper drives the boat, Chief
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    Re: Great way to start the holiday weekend :jimlad:

    Follow up. Turns out it was a collection agency. We looked them up by their 800 number after the call.

    Creditors Interchange. They never once identified themselves as a collection agency on the phone. From what I've read, they have a pretty nasty reputation for being nasty and violating rules.

    Who knows if Mary actually owes a bunch of money, but those kind of tactics are horrible. I've never really had to deal with collection agencies before. Is this standard practice?


    "What a horrible night to have a curse."
    -Simon Belmont

    "Please bury me with all my stuff, because you know it's mine..."
    -Master Shake

    "Passersby were amazed by the unusually large amounts of blood."
    -Lorem Ipsum

  3. #3
    Chile Mac is Back!
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    Re: Great way to start the holiday weekend :jimlad:

    Wow, that is wild. I really am curious who they were or if it was a scam of some sort.



  4. #4
    Chile Mac is Back!
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    Re: Great way to start the holiday weekend :jimlad:

    Quote Originally Posted by Mr Janny View Post
    Follow up. Turns out it was a collection agency. We looked them up by their 800 number after the call.

    Creditors Interchange. They never once identified themselves as a collection agency on the phone. From what I've read, they have a pretty nasty reputation for being nasty and violating rules.

    Who knows if Mary actually owes a bunch of money, but those kind of tactics are horrible. I've never really had to deal with collection agencies before. Is this standard practice?
    Ah that answers it. Weird.



  5. #5
    Legend
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    Re: Great way to start the holiday weekend :jimlad:

    So who were these people....and can you give CF their number?


    Edit:
    Oh, a collection agency. Doe that mean you will not be giving out their number?


    Last edited by swarthmoreCY; 12-23-2010 at 05:49 PM.

  6. #6
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    BCforISU's Avatar
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    Re: Great way to start the holiday weekend :jimlad:

    Have about 6 drinks, hell, I am going to have a couple for you starting right now. What a f'n bunch of idiots.


    No more Rhyming, I mean it.... Anybody want a Peanut?

  7. #7
    Addict
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    Re: Great way to start the holiday weekend :jimlad:

    Collection agencies can get very nasty. I work for a number of magazine publishers, so we deal with collection agenices when people don't pay or forget to pay there subscriptions and what not.



  8. #8
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    Re: Great way to start the holiday weekend :jimlad:

    I would have been a complete smart *** if they didn't tell me what the law was. I agree with your handling of the situation.



  9. #9
    Speechless
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    Re: Great way to start the holiday weekend :jimlad:

    Wow. With all due respect to those who do this sort of thing, I'm convinced the people in collections are hired for their unique combination of stupidity and determination.

    We had a call last night from our mortgage company last night claiming our payment was delinquent. My wife tried over and over to explain to them that we are, in fact, paid in advance because we pay every two weeks, and that they must have made a mistake. They weren't listening, and refused to check our payment record. Got it sorted out today (they applied all of our advanced payments to principal by mistake), but that was irritating as hell.



  10. #10
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    Re: Great way to start the holiday weekend :jimlad:

    Good story. I use to love getting calls from telemarketers before the don't call list came about. If I had some free time and nothing to do, it was fun to yank them around by being interested and asking questions only to never give them any information or confirm anything, just wasting their time.


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  11. #11
    Swarm & Punish
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    Re: Great way to start the holiday weekend :jimlad:

    sounds like Mr. Jones was trying to strike up a conversation.

    -keep


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  12. #12
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    Re: Great way to start the holiday weekend :jimlad:

    If he calls back next week and you get the chance, tell him HE is being recorded and Mary's bankruptcy attorney will be in touch after a judge reviews the call. He will never call back, I assure you.



  13. #13
    Hooper drives the boat, Chief
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    Re: Great way to start the holiday weekend :jimlad:

    Quote Originally Posted by keepngoal View Post
    sounds like Mr. Jones was trying to strike up a conversation.

    -keep
    Yeah, well, you know gray is my favorite color


    "What a horrible night to have a curse."
    -Simon Belmont

    "Please bury me with all my stuff, because you know it's mine..."
    -Master Shake

    "Passersby were amazed by the unusually large amounts of blood."
    -Lorem Ipsum

  14. #14
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    Talking Re: Great way to start the holiday weekend :jimlad:

    Anybody else feel like using their 800 number to find out where I-A is? What's the number?




  15. #15
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    Re: Great way to start the holiday weekend :jimlad:

    Should have just let him keep calling and not answer....then you and Mary have plenty on him in court if needed.


    "Winning isn't everything, it's the only thing."

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