CenturyLink down?

Discussion in 'Off-Topic' started by Ciclone, Aug 20, 2014.

  1. Ciclone

    Ciclone Well-Known Member

    May 5, 2008
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    Clive
    I gotz no Internet in Clive. Anyone else?
     
  2. Cyclonetrombone

    Cyclonetrombone Active Member

    Aug 26, 2010
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    American Red Cross
    Madison, Wisconsin
    If there is a company that comes close to my hatred of Mediacom it is definitely Centrurylink
     
  3. Chipper

    Chipper Well-Known Member

    Dec 9, 2008
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    North of Grimes and mine is out.
     
  4. isuforlife

    isuforlife Well-Known Member

    Sep 6, 2007
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    #4 isuforlife, Aug 20, 2014
    Last edited by a moderator: Aug 20, 2014
    Centurylink is a waste always going down and if you call you get someone who can't speak english
     
  5. gahand6067

    gahand6067 New Member

    Dec 2, 2009
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    Mine is out in Grimes also
     
  6. Ciclone

    Ciclone Well-Known Member

    May 5, 2008
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    Clive
    They updated their troubleshooting page now:

    Test Result:
    Known Outage Found


    An outage has been reported in your area. Our technicians are looking into it, and it should be resolved within 24 hours.
     
  7. AirWalke

    AirWalke Well-Known Member

    Aug 7, 2006
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    Des Moines
    #7 AirWalke, Aug 20, 2014
    Last edited by a moderator: Aug 20, 2014
    That's really surprising. I can't remember a time I've ever lost my connection with them, and customer support is almost always Midwestern sounding to me.
     
  8. Chipper

    Chipper Well-Known Member

    Dec 9, 2008
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    I think they have an L1 support or call center in Sioux City or Omaha.

    But getting beyond L1 is near impossible. They're troubleshooting track book just consists of a big page that says "unplug the modem for 10 seconds".
     
  9. keepngoal

    keepngoal Jobless Jerk
    Staff Member

    Jun 20, 2006
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    That is a great first step in troubleshooting ... and can remove calls before they need escalation. I don't see what the problem is...
     
  10. Cyclonesince78

    Cyclonesince78 Well-Known Member

    Mar 9, 2012
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    I'm in Clive and mine is out too.
     
  11. cyclonefreak5

    cyclonefreak5 Well-Known Member

    Sep 25, 2010
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    Ames
    My internet wasn't working this morning and I live in Ames.
     
  12. Trice

    Trice Well-Known Member

    Apr 1, 2010
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    Ankeny, Iowa
    Mine was down in Ankeny all morning until I left for work an hour ago.
     
  13. ArgentCy

    ArgentCy Active Member

    Jan 14, 2010
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    WHO lost power right before they did the 5 am news. I haven't laughed so hard as when they tried to do the weather and she had printed out the radar and tried to show it to the camera. A radio guy would have done just fine. I wonder if Centurylink doesn't have servers or major equipment that also lost power.
     
  14. CloneBack

    CloneBack Member

    Apr 17, 2007
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    West Des Moines
    West Des Moines also down this am.
     
  15. chuckd4735

    chuckd4735 Well-Known Member

    Mar 30, 2006
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    MO/KS
    I know this thread is about an outage, but Im surprised by those who are complaining about CL. We have had it for nearly 5 years in Ankeny, and I dont recall nay major outages or bad experiences with it in that time.
     
  16. Ciclone

    Ciclone Well-Known Member

    May 5, 2008
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    Clive
    Back in business here in Clive. All in all not too bad for an outage.
     
  17. MaccloNe

    MaccloNe Well-Known Member

    Sep 21, 2011
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    IT
    Down in Ankeny. Restarted my router and it came right up. I rarely have CLink problems and when I have called, I get their Sioux City call center most of the time.
     
  18. cyclonespiker33

    cyclonespiker33 Well-Known Member

    Jan 20, 2011
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    It was out for me this morning around 7:30 in WDM near the Clive/Windsor Heights border
     
  19. Trice

    Trice Well-Known Member

    Apr 1, 2010
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    Ankeny, Iowa
    Still down for anyone? Mine still isn't working but the online troubleshooter says I shouldn't be affected by an outage.
     
  20. Cyballz

    Cyballz Well-Known Member

    Aug 20, 2009
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    Pay your bill bro
     

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